Wholesale FAQ

We have a recommended retail price (RRP) for every product. Please use this price if you sell online. This ensures a level playing field for all. You can charge more than RRP price online but not less than it. 

Online sellers must have purchased an item to be able to sell it online. This is to be fair to all customers, especially those who have purchased a large stock. Anything sold online must be at the RRP. We do not drop ship on your behalf.

We deal with Bridal Businesses worldwide. When you apply to be a retailer through our website you will not automatically be granted access to wholesale prices. We must review your application which may take up to 48 hours. We only deal with a selected range of retailers. Please ensure you fill out all fields in the application form and give as much detail about your business as possible. You will receive confirmation of your successful application via email. Apply to be a wholesale customer here

Every item is delivered in its own Windsor Bridal Jewellery display box or pouch – this is included in the price. To obtain sales we know that quality packaging is essentials

There is no minimum order. It makes sense to order more than one item as the postage is the same for several items. If you just need one thing, we understand and that’s okay.

We immediately replace or refund any defective item. We are very well known in the trade for our excellent after sales service.

Yes, we can make small changes and certain customisation when possible.

In Australia, most orders are by overnight express. New Zealand takes 3 to 4 working days on average. In the UK we have an agent so many orders are fast local delivery. For other countries the approximate delivery times are shown when placing your order at checkout

Please use 'forgot password' and re set your password. Contact us if you need further assistance.

We accept payment by several ways on the website. If you are an established account customer our normal terms are 30 days by bank transfer.